FAQs

What are Material ConneXion’s hours?

The MCX team is available Monday – Friday from 9am – 6pm Eastern.

Where is Material ConneXion located?

Material ConneXion is headquartered in New York, with library locations worldwide; High Point, Bangkok, Bilbao, Daegu, Milan, Skövde, and Tokyo.

How do I become a Material ConneXion member?

If you are interested in becoming a corporate member, please fill out the Contact Us form on the website, and a team member will contact you within one business day.

May I visit Material ConneXion if I’m not a member?

Material ConneXion is a membership-based organization. You must be a member to visit Material Library or use our services. If you are interested in learning more about membership, please fill out the Contact Us form and a team member will contact you within one business day.

How do I schedule an appointment to visit Material Library?

Due to the pandemic, library visits are subject to a number of factors. Please send an email to for current procedures.

Do you offer individual memberships?

Material ConneXion’s membership model is meant to accommodate companies both large and small. We offer companywide corporate memberships for organizations ranging from single-operator start-ups to Fortune 500 corporations.

We do not offer individual memberships, but individuals may take advantage of our corporate membership option.

Do you offer academic memberships?

Yes, Material ConneXion is proud to cater to academic organizations worldwide. To inquire about academic membership options, please fill out the Contact Us form and an account executive will contact you within one business day.

Do you provide samples?

Material ConneXion does not provide material samples. Members may request samples directly from the manufacturer by using the contact information found in Material Library’s online database.

How do I log into the database?

To log into Material ConneXion’s online database, visit www.materialconnexion.online/database and enter your username and password.

I’m unable to log into the database.

If you are having trouble with your account, or are unable to log into the online database, please contact and our IT services team will assist you within 24 hours.

I contacted a manufacturer via the online database, but did not hear back.

If you are a Material ConneXion member and you have reached out to a manufacturer without receiving a response, please contact your account executive directly, or email us at and we will assist you.

I’d like to submit my material to the Material Library.

To submit your material to the Material ConneXion library, please email with information about the material. One of our researchers will respond within one business day with next steps.

I’d like to update my material or company information in the online database.

To update your information in our online database, please email with the information that needs to be changed. One of our researchers will respond within one business day with next steps.

I’d like a Material ConneXion representative to speak at my event.

We would be thrilled to discuss having a Material ConneXion representative speak at your event. Please email with the details of your event and we will respond within one business day.

I’d like to feature Material ConneXion in an editorial capacity.

We love to share our knowledge and would be happy to discuss any editorial opportunities for Material ConneXion. Please email with the details of your inquiry and we will respond within one business day.